Operations policy

Article 1 (General operating principles)

NERDEVS follows these operating policies so that all Users can enjoy a safe and beneficial environment. The purpose is smooth service operation and User protection.

Article 2 (Content policy)

1. All content posted by Users must comply with applicable laws and community guidelines.
2. Unlawful content or content that infringes others’ rights may be removed without prior notice.
3. When a copyright infringement report is received, the Operator reviews the content and takes action under applicable law.
4. Inappropriate language in game chats, guilds or message boards, including profanity, hate speech and discriminatory expressions, is addressed under this policy.
5. Inappropriate nicknames, including profanity, sexual suggestions and hateful expressions, may be changed without prior warning.

Article 3 (Code of conduct)

1. Users must communicate with mutual respect. Hate speech, discrimination and harassment are prohibited.
2. Collecting or disclosing another User’s personal information without permission is strictly prohibited.
3. Disrupting stable service operation, including hacking, spam and excessive API requests, may result in sanctions.
4. Hacks and cheat programs are strictly prohibited. Detection may result in permanent account suspension.
5. In-game trolling, such as intentional team killing, obstructing play or malicious gameplay, may result in sanctions.
6. The operations team may act against exploitation of bugs for unfair gain. Serious cases may result in account restrictions.

Article 4 (Account management)

1. Users must protect their account information and immediately report suspected account theft or unauthorized access attempts to the Operator.
2. Creating multiple accounts to misuse the Services may result in sanctions.
3. Accounts unused for six months or longer may become dormant and will be handled under applicable law.
4. Account sharing and lending are prohibited. The Operator is not liable for resulting losses.
5. Selling or buying accounts for money is strictly prohibited and may result in account suspension.

Article 5 (Transactions and payments)

1. All payments and transactions within the Services must use the official payment systems provided by the Operator.
2. The Operator is not liable for fraud or disputes arising from direct transactions between Users.
3. Accounts found acquiring or trading points or items by improper means may be subject to sanctions.
4. Real-money trading (RMT) is prohibited. Detection may result in account suspension and item recovery.

Article 6 (Measures for policy violations)

1. Depending on the severity of a violation, measures may include warnings, post removal, feature restrictions, account suspension or permanent exclusion.
2. Users may appeal through the support center. The Operator reviews appeals and takes reasonable action.
3. Serious legal violations or acts causing substantial harm to others may be reported to the relevant authorities.
4. Repeated violations may result in additional sanctions.

Article 7 (User protection)

1. The Operator complies with applicable law and takes necessary technical and administrative measures to protect Users’ personal information.
2. The Operator strives to resolve complaints and disputes fairly and promptly.
3. Separate policies protect minors, with protective measures implemented under applicable law.
4. Game managers (GMs) review reports impartially and work to protect Users and maintain order.
5. The operations team reviews reports submitted through the in-game reporting system and takes appropriate action. Reporters can check the outcome.

Article 8 (Policy changes)

1. This policy may change as the service environment evolves. Significant changes will be announced in advance.
2. Changes are notified by email or in-service announcements and take effect on the separately specified date.
3. Users may provide feedback on policy amendments through customer support.